商务文员英语口语

作品简介

本教材坚持“工学结合、项目驱动”的编写思想，根据秘书职业的成长规律，将秘书岗位分为前台文员、部门经理助理（本教材将这两者合并）、高级助理，遵循由浅至深、从易到难的原则，将教学内容整合为8个单元、14个语言工作任务和4个工作项目。本教材最大的特点在于以主人公Ms.Lala的励志故事情节展开，配以诙谐的漫画插图、生动的语言、有趣的自我评价机制、实用的项目交互视频，力求让学生兴趣盎然地进入秘书工作角色，收到事半功倍的学习效果。

陈苡晴，深圳信息职业技术学院应用外语学院教师，曾担任英国牛津布鲁克斯大学商务管理学院商业与企业专业课程助理。

作品目录

• 前言
• Unit1　Handling Telephone Calls—Initial Stage
• Task1　Making an Appointment
• Introduction
• Sample
• Activity 1　Compete for the best problem solver.
• Activity 2　Compete for the best negotiator.
• Task2　Taking Messages
• Introduction
• Sample
• Activity 1　Decode the weird messages and answer the questions.
• Activity 2　A secretary's example of taking telephone messages.
• Task3　Making Hotel Reservation
• Introduction
• Sample
• Activity 1　Word-stealing game.
• Activity 2　Match hotel pictures with names.
• Activity 3　A helpful secretary.
• Task4　Making Flight Reservation
• Introduction
• Sample
• Activity 1　Book a plane ticket.
• Activity 2　Match the pictures of airlines with names.
• Activity 3　Book a plane ticket on the phone.
• Unit2　Daily Business Reception
• Task5　Daily Reception
• Introduction
• Sample
• Activity 1　What should I say？
• Activity 2　Help！
• Describing the Four Stages of a Project
• Project1　Daily Reception
• Background
• Section 1　Project Introduction
• Section 2　Project Procedures
• Section 3　Project Action Plan
• Activity 1　What is the essential information of the project？
• Activity 2　Can I make the project agenda satisfactory for the visitors？
• Activity 3　Which department shall I contact to solve the problems of the visitors？
• Activity 4　Feedback from the visitors.
• Section 4　Project Presentation
• Section 5　Project Evaluation
• Section 6　Project Story
• Unit3　Daily Meeting Management
• Task6　Daily Meeting
• Introduction
• Sample
• Activity 1　Do as secretaries do.
• Activity 2　A matter of preference.
• Activity 1　Understanding the meaning of meeting minutes.
• Activity 2　Help someone who…
• Activity 3　Make a dialogue.
• Activity　Secretaries after a meeting.
• Unit4　Daily Management
• Task7　Arranging Recruitment
• Introduction
• Sample
• Activity 1　Guess which expression it is.
• Activity 2　Create a successful recruiting advertisement.
• Activity　Name the pictures.
• Task8　New Arrival
• Introduction
• Sample
• Activity 1　Help the new colleague out.
• Activity 2　Get ready for the Orientation Day.
• Describing the Four Stages of a Project
• Project2　Arranging Recruitment
• Background
• Section 1　Project Introduction
• Section 2　Project Procedures
• Section 3　Project Action Plan
• Activity 1　What are our goals？
• Activity 2　Who could qualify for the task？
• Activity 3　What emergency plans could we use？
• Activity 4　Which Is the most efficient medium to be used？
• Activity 5　Did we do a good job？
• Section 4　Project Presentation
• Section 5　Project Evaluation
• Section 6　Project Story
• Unit5　Handling Telephone Calls—Advanced Stage
• Task9　Settling Customer Complaints by Telephone
• Introduction
• Sample
• Activity 1　Display professionalism of a secretary.
• Activity 2　Learn to comfort others.
• Activity 3　Who is the best problem killer？
• Task10　Trading by Telephone
• Introduction
• Sample
• Activity 1　Jigsaw game.
• Activity 2　Draw lots and make dialogues.
• Unit6　Advanced Business Reception
• Task11-1　Meeting Guests at the Airport
• Introductions
• Sample
• Activity 1　What a mess！
• Activity 2　The super star is coming！
• Task11-2　Reception Dinner
• Introduction
• Sample
• Activity 1　Match the names with the pictures.
• Activity 2　Cheers！
• Activity 3　Dine with your Idol.
• Task11-3　Sightseeing 1
• Introduction
• Sample
• Activity 1　Do a favour.
• Activity 2　Happy Water-Splashing Festival！
• Task11-4　Sightseeing 2
• Introduction
• Sample
• Activity 1　Have a cup of tea.
• Activity 2　Savor tea.
• Task11-5　Seeing Off
• Introduction
• Sample
• Activity 1　Choose the sentence with different meaning from the others.
• Activity 2　Design a farewell card.
• Describing the Four Stages of a Project
• Project3　Advanced Business Reception
• Background
• Section 1　Project Introduction
• Section 2　Project Procedure
• Section 3　Project Action Plan
• Activity 1　Put the eggs in the right baskets.
• Activity 2　Ask for more eggs.
• Activity 3　Carry the basket and prepare the meal.
• Activity 4　How much does it cost？
• Section 4　Project Presentation
• Section 5　Project Evaluation
• Section 6　Project Story
• Unit7　Arranging Conferences
• Task12　Arranging Large Conferences
• Introduction
• Sample
• Section 1　A Secretary's Duty Before A Conference
• Activity　Keep steps of arranging conference in mind.
• Section 2　A Secretary's Duty During A Conference
• Activity　Be familiar with the contents of minutes.
• Section 3.A Secretary's Duty After A Conference
• Activity　Make a thank-you call.
• Unit8　Senior Management
• Task13　Conducting Interviews
• Introduction
• Sample
• Section1　Before an Interview
• Activity　Job description or person specification
• Section 2　During an Interview
• Activit　Popular questions in an interview.
• Section 3　After an Interview
• Activity　Why was Jane rejected？
• Task14　New Staff Orientation
• Introduction
• Sample
• Activity1　Build vocabulary for office equipments
• Activity2　A green hand's questions for the first day
• Activity3　HR's preparation for welcoming a new employee.
• Describing the Four Stages of a Project
• Project4　Attending a Large Exhibition
• Background
• Section 1　Project Introduction
• Section 2　Project Procedures
• Section 3　Project Action Plan
• Activity1　Which departments are responsible for the solutions of the following problems？
• Activity2　Which group am I in？
• Activity3　When these tasks should be finished？
• Activity4　What should I do？
• Activity5　What has Lala got from the exhibition？
• Section 4　Project Presentation
• Section 5　Project Evaluation
• Section 6　Project Story
• 参考文献